Be careful what you ask for

As a leader, getting objective and unfiltered information is required. But hearing this information is hard. It can feel like you are being attacked, that no one appreciates all the good things you have done, that it is a bunch of whining and complaining.

If you ask people what is going on in the organization... be prepared for what you will hear.

• Are you ready to hear that people don't trust you or like you?
• The communication you thought went so well was not understood or caused confusion?
• The carefully orchestrated processes to engage your organization left out key people?
• The people you expected to be most on board are the ones most frustrated or angry?

The list goes on. Can you really hear this and acknowledge the truth in what is being said? If not, then don't ask because you will just end up hurting your credibility and creating more distrust--no one will bring you information again.

The recommended response?

• Accept the information with a "THANK YOU" - this is a gift
• You don't need to answer questions - give yourself time to really process what is being said
• Take the key messages - what are people REALLY concerned about?
• Determine what you need to address and what you don't
• Circle back and clarify what you are thinking of doing or saying

Remember, how you receive this information will influence how you are perceived as a leader.